GALLERY Gallery 19 Cu. Ft. Single-Door Freezer

I’ve been using this freezer in our new home since the end of May. I love the size of a full freezer, even though it isn’t as big as I anticipated in my head, since it is only counter depth, and no store around here carries it in person so I had to order it sight unseen. That being said, I can store a good amount in it, and love having the 2 individual fridge/freezer units side by side. Unfortunately, the amount of frost that builds up in the frost-free freezer is unexpected and disappointing. I have tried to make sure that air is able to circulate, but it doesn’t seem to make a difference. Also, my ice cream is constantly soft and barely frozen, no matter where in the freezer I try to store it, and my frozen veggies always get frosty. I turned down the temperature to -5 to see if it would solidify the ice cream. Then I put a thermometer in there to test it, and I have yet to see the thermometer read a negative number, and it’s been in there for over a month, and also tested to be accurate. Even first thing in the morning the lowest reading I see is 5 or. 6 degrees, but the ice cream still won’t freeze solid. All in all, it is a pretty freezer next to my fridge. Disappointing in performance overall, who wants ice cream that melts the second you scoop it, and frozen veggies full of ice?

While the matching set of refrigerator and freezer is large and beautiful, the freezer is very loud for a home appliance. The freezer has malfunctioned and needs repair in the ninth month of ownership.

We bought this freezer over a month ago - we are very happy to have it - it fit just right where we wanted to put it - it looks great and is running well - we already have it stocked up with meat we find on sale and other things

We bought this fridge without the freezer for our newly remodeled kitchen. It was mainly chosen because it was a perfect fit and honestly there aren't many counter depth 33' units out there. Everything was fine for a year, however right after - just when the warranty expired - by the way there used to be a 5 year warranty on this 'professional' series unit, the fridge stopped working. The compressor was running but the fridge was not cooling, everything was room temperature inside. I called customer service and of course they refused to service it since it was out of warranty. We had to call a third part service provider that luckily was able to fix it for about $300. Now that almost another year past the fridge stopped working again. Not sure what's wrong with it this time but at this point I would love to get some help from the manufacturer. It would be nice if they stood by their product instead of quoting policy and warranty rules. Our previous fridge we had over 12 years and never had a single issue with it, only reason we replaced it was the remodel. There is no way an up-to-date, professional grade fridge should last only a year and require constant fixing.

We've had our refrigerator freezer combo for a year now and we just love. So much space and very stylish!